Privacy Policy

Chat-it ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Chat-it.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service") alongside our iOS application, Chat-it. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To make this Privacy Policy as clear as possible, the following key terms are defined:

  • Cookie: A small piece of data stored on your device to enhance your browsing experience, such as remembering preferences or login details.

  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to Chat-it, responsible for your information under this Privacy Policy.

  • Device: Any device that can access the Service, such as a smartphone, tablet, or computer.

  • Personal Data: Any information that directly or indirectly identifies a person (e.g., name, email address, IP address, etc.).

  • Service: The Chat-it app and its associated website and subdomains.

  • Third-Party Services: Services provided by external companies that help us operate our app (e.g., analytics, advertising).

  • You: A person or entity using Chat-it.

Information We Collect

Automatically Collected Information

When you use Chat-it, certain information is collected automatically, including:

  • Device Details: Device name, operating system, browser type, app version, and language preferences.

  • Usage Data: Information about how you interact with the app, including IP address, session data, time and date of usage, and pages visited.

  • Cookies: Information stored to improve your user experience, such as remembering preferences and login details.

Personal Data You Provide

We collect the following personal data when you interact with Chat-it:

  • Contact Information: Email address provided during inquiries or support requests.

  • Usage Information: Logs of your interactions with the app, including chat data and preferences.

  • Identifiers: Device identifiers such as IDFA (Identifier for Advertisers) and IP addresses.

How We Use Your Information

We use your information for a variety of business purposes, including:

  1. To Provide and Improve the Service

    • Responding to user inquiries and support requests.

    • Enhancing app functionality and user experience.

    • Processing payments or subscriptions.

  2. For Security and Compliance

    • Detecting and preventing fraud or unauthorized access.

    • Complying with legal and regulatory requirements.

  3. For Analytics and Marketing

    • Understanding usage trends to improve the Service.

    • Tailoring content and ads to user preferences.

    • Sending promotional emails (with your consent).

Account Deletion Policy

Users can delete their accounts by:

  1. Navigating to Settings in the Chat-it app.

  2. Selecting Delete Account and confirming the request.

When you delete your account:

  • All associated data will be permanently removed, except where retention is required by law or for legitimate business purposes.

  • Data stored in backups may take longer to delete due to retention schedules.

Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences.

  • Improve the performance and usability of the app.

You can disable cookies in your browser settings, but this may limit some functionality.

How We Share Your Information

We may share your information with:

  • Service Providers: Companies that help us operate Chat-it (e.g., hosting, analytics, advertising).

  • Legal Authorities: If required by law or to protect our rights and property.

We do not sell your personal information.

Children's Privacy

Chat-it is not intended for children under the age of 13. If you believe your child has shared personal data with us, please contact us at contact@getchatit.com so we can remove the data.

Retention of Information

We retain personal data for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Comply with legal obligations.

After the retention period, data is deleted, anonymized, or securely stored.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Portability: Request a copy of your personal data.

  • Correction: Update your personal information.

  • Deletion: Request the deletion of your personal data.

  • Opt-Out: Restrict the use of tracking technologies or targeted advertising.

Security Measures

We take reasonable steps to protect your personal data, including:

  • Encryption: Secure storage and transmission of sensitive data.

  • Access Controls: Restricting access to data to authorized personnel only.

  • Regular Audits: Ensuring compliance with security best practices.

Third-Party Services

Chat-it may integrate with third-party services for analytics, ads, or other functionality. These services are governed by their respective privacy policies, and we encourage you to review them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. You will be notified of any significant changes through the app or email. Continued use of Chat-it constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Last Updated: 07/12/2024

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